Our local International House Of Pancakes is closed. It was no surprise, that a business poorly managed, with dismal customer service went out of business.
Victim of modern times and tastes? Hardly–more a cautionary tale of how not to run a business.
Five years ago, the place was tip-top. It was sad to be disappointed over-and-over with poor service.
On my last visit, customers waited to be seated; tables weren’t cleared; trash cluttered the floors. A member of the wait staff grumbled about making change for a twenty at the front check out. Wasn’t that why he was there?
When they were opened twenty-four hours, shift workers, could grab a cup of coffee at two in the morning. One morning, at four AM, they were out of regular coffee. There was plenty of decaf. I didn’t want decaf. Decaf wasn’t going to keep me awake at that early hour. The manager claimed to have failed to reorder.
Other than “Business Closed” signs, the bad memories came back. Especially, the certificate for a free breakfast, offered after my poor customer service complaint to their 800#. I used it in my local restaurant. They charged me double price.
Restaurants come and go. This restaurant previously housed an Outback steakhouse franchise. We could use another decent breakfast restaurant–especially one with a buffet.