Why was it necessary to spend an entire afternoon making telephone calls? Telephone calls that should have ended with the first company representative. Why had the company not received requested information already sent?
Was it wrong to assume sent information was lost? Lying on someone’s desk, ignored, gathering dust? Like the old saying–assume nothing. In future transactions, duplicate copies will be made, dated, with employee names noted.
It was a health related issue, regarding medication. There was nowhere else to turn. Wouldn’t it be nice if business transactions could be completed on the first contact? Without checking, re-checking, repeated follow-ups? “Wooden It Be Nice?”