Early Sunday morning at a familiar chain restaurant famous for pancakes.
Signs were there–everywhere. This place had changed since our last visit.
Half the floor space had been partitioned off. A new entrance added, with a for lease sign in the front window.
There weren’t many diners in the place. Yet, it looked like some had left in a hurry. Tables hadn’t been cleared. Trashed littered the floor. Where were the worker bees?
The waiter/manager/greeter was in a snit over making change for the customer in front of us in line. Had he been given a large denomination bill?
“He’d left his wallet at home, and thank goodness, his brother worked there–otherwise making change would have been impossible.”
Other customers lined up behind us. Grumbling began among the ranks. Why was it taking so long? Were we waiting to pay or to get in?
How could a restaurant, that offered good service in the past, go downhill so quickly?
Last summer, with a group of visitors, service had been slow–otherwise not too bad.
There was the morning when this same restaurant ran out of coffee. Plenty of the de-caffeinated variety; per the manager stock hadn’t been reordered.
That time, after complaining on their website, we were given a certificate for a free breakfast. I’m not complaining this time–because I don’t intend to ever come back.
The “signs” suggested, detour; avoid this place; go elsewhere.
Editor’s Note: My fingers fumbled and published this prematurely. I should have added, that I had no qualms about visiting other restaurants in this franchise. The local one was the problem.