DAILY PROMPT: ARE YOU BEING SERVED?

are you being served

What’s the most dreadful (or wonderful) experience you’ve ever had as a customer?

Photographers, artists, poets: show us SERVICE.

“A MISERABLE NIGHT IN WAIKIKI”

Our rooms were booked through a web-based travel site.  No, it wasn’t the one that featured “Capt. Kirk” (William Shatner).  In hindsight, I wish it had been.  Reservations made for the first and last nights for friends and relatives of the wedding party.  Our first trip to the Hawaiian islands, we hoped to rest comfortably before flying to Maui the next day.

We paid for a room accommodating three guests.  Our room was considerably smaller than expected.  There was one full bed pushed against what appeared to be base kitchen cabinets.  Had this room been used to store odds-and-ends of surplus furniture?  Complaints to the front desk were answered with an additional roll away bed.  Our friend slept on the roll away bed with one end in the closet.  Unwisely, I remarked, “At least the bathroom is normal sized.”  To which my spouse responded, with daggers in her eyes, “You like it so much, you can sleep there.”  I knew it was time to shut up.

As if the miserable first night weren’t bad enough, next day at checkout, we were charged for a roll away bed.  We disputed the charge with the desk clerk.  Was it unreasonable to expect beds for three people if fees were paid for said number of people?  I didn’t think so.  The discussion went tit-for-tat until the desk clerk reluctantly took off the charge.  My wife was livid at this point, “I will never stay in your lousy hotel again!”  “I’m cancelling the second night’s reservation.”  “Good! Answered the clerk, Because your expectations were too high!”

Reservations cancelled–a scathing negative review given to the booking agency.  Apparently four-star ratings were meaningless–like suggested retail prices.  Our last night was spent in a well-known chain hotel near the airport .  The rest of the trip went without any major incidents.  The wedding ceremony was beautiful–in a beautiful setting.

Author: warturoadam77p

70 year old married retired communications worker with three grown children, transplanted from the Midwest to the sunny Gulf Coast.

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